Here at Carki Care we build car & bike care products that actually makes sense for Indian Roads. Smart, Effective and Designed for real Driving Conditions.
Find answers to common questions about our policies
At Carki Care, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we'll make it right.
📦 Mandatory Unboxing Video (Important)
A clear unboxing video is mandatory to request any return or refund.
The video must:Start before opening the packageClearly show the shipping labelShow the product and the issue without cuts or edits
Claims without an unboxing video will not be accepted.
Returns
Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
You must contact us within 48 hours of delivery.
The product must be unused, unopened, and in original packaging.
To raise a return request, email us at: 📧 carkikakshastore@gmail.com with:
Order ID
Unboxing video
Clear images (if required)
Refunds
Once your request is approved and the product is inspected, we'll process your refund.
Refunds will be issued to the original payment method.
Please allow 5–7 business days for the amount to reflect in your account.
Non-Returnable Items
Products without an unboxing video
Used or opened products
Damage caused due to improper handling or usage
Products purchased during sales or special offers (unless damaged)
📌 Note: Due to safety and hygiene reasons, aerosol-based products cannot be returned once opened.
At Carki Care, we work hard to deliver your order as quickly and safely as possible.
Shipping Time
Orders are usually processed on the same business day.
Once shipped, delivery typically takes 5–7 business days, depending on your location.
In most cases, orders are delivered within one week.
Shipping Charges
Shipping charges (if any) will be clearly mentioned at checkout before payment.
Order Tracking
After your order is shipped, you will receive tracking details via SMS or email.
You can use the tracking link to follow your order status anytime.
At Carki Care, your privacy and data security are our top priorities. We are committed to protecting your personal information and using it responsibly.
Information We Collect
When you visit or place an order on our website, we may collect basic information such as:
Name
Phone number
Email address
Shipping and billing address
Order and payment-related details
How We Use Your Information
We use your information only to:
Process and deliver your orders
Communicate order updates and customer support
Improve our products, services, and website experience
Data Protection & Security
All customer data is securely stored and protected.
We follow applicable government rules and data protection guidelines.
We use trusted and secure payment gateways to ensure safe transactions.
Safety of customer data is our priority, and we take all necessary measures to prevent unauthorized access.
Sharing of Information
We do not sell, rent, or share your personal information with third parties.
Your data is shared only when required to complete your order (such as delivery partners or payment gateways).
If you have any questions, concerns, or requests related to privacy, orders, or support, you can reach us through: